Niagara Frontier Transportation Authority
The Niagara Frontier Transportation Authority (NFTA) needed a solution to remedy the breakdown in communication between management and bus operators. The organization wanted an efficient and timely way to present information in order of importance. The Exhibio digital signage system fulfilled these needs, replacing four corkboards that operators previously scanned to find information pertinent to them.
"Now they can know in seconds, as opposed to minutes, exactly what's affecting them," said Michael Martineck, Senior Communications Specialist.
Over 1,100 employees at the NFTA receive important route changes, safety alerts and employee news from the digital signage system on a daily basis. Displays are located in the operator lounges, mechanics' break rooms, the customer service center and the public transit center. One excellent example of content on display in operator lounges is a short video of a frequently missed turn on several routes. The landmarks leading up to the turn and the turn itself were filmed, so that operators could literally "see what they were missing." This, and other content like it, has contributed to a decline in operators being off-route, and an increase in on-time performance. Administrative personnel with no prior experience in computers or design create about 90% of the content on display.
"The real joy of the system was how easy it was to adapt and use," said Martineck.
The system has also provided an effective and rapid channel to disseminate information from the central office to the NFTA's outlying facilities. According to Doug Hartmeyer, Public Information Officer, NFTA has seen better job performance and a better understanding of what the organization is trying to accomplish from its employees, since the introduction of Exhibio.
NFTA is a public transportation authority in the upstate New York area with about 1,500 employees. The organization operates a bus and a rail system, two airports and a harbor. The entire Metro system, including buses, rail cars and trolleys, carries about 94,000 people a day, and travels 8.9 million miles in a single year.
The Brink's Company
A display screen situated in the corporate lobby at Brink's Security welcomes VIPs and provides customers and clients with automatically updated stock prices. The lobby display also showcases the company's holdings in an informational Macromedia Flash presentation. Exhibio is utilized to create and schedule all of the various types of content shown on the display. The system replaced a manually updated sign that only used letters to convey messages.
"It was very easy to set up [and] very easy to maintain," said Suzanne M. Barasch, Manager of Corporate Information Systems at The Brink's company.
The Brink's Company is a Fortune 500 global business and security services company, with three business entities:
- Brink's Inc., a provider of armored car transportation, ATM services and currency processing,
- Brink's Home Security, monitoring security services for residential and commercial clients, and
- BAX Global, focused on supply chain management and transportation, as well as business-to-business shipping.
Dallas Area Rapid Transit
The Dallas Area Rapid Transit (DART) had a successful pilot of an Exhibio™ unit, and now has the system in place in their East Dallas division. A display in the operator lounge is used to showcase key performance indicators of different divisions within the organization to enable employees to measure their performance against others, motivate them to perform better and allow them to visualize how their personal efforts contribute to the overall organization. The side panels of the display include news, benefits and safety information for roughly 350 operators in the division. The Exhibio-run display replaced posters that were put up on a quarterly basis. DART plans to implement more units in the near future.
"I felt the biggest benefit was that administrative part of it, where you could control who had access to it, [and] who had access to what parts of it," said Steve Meyer, Project Manager. "In a big agency like this, that's important," he added.
"Everybody sees the big screen, and the color and the motion,"said Meyer.
Dallas Area Rapid Transit (DART) serves about 700 square miles of the North Texas area, transporting passengers by rail, bus, HOV lane and ride share services. It also serves the DFW International Airport and Fort Worth via a partnership with the Trinity Railway Express, a diesel commuter rail line. The organization has a total of 3,000 employees, 650 buses and almost 200 rail cars.